We stand behind our work
Our Warranty & Guarantee Policy
Every job Bayside Plumber carries out is backed by a lifetime labour guarantee. Here is exactly what our workmanship warranty covers, and what it does not.
- 4.8 Stars on Google
- $0 Call-Out Fee
- Licensed & Insured
- Lifetime Labour Guarantee
Every job carried out by Bayside Plumber (part of the Flowsafe Group) is backed by our lifetime labour guarantee. We fix things properly the first time, and we stand behind our work.
What is the lifetime labour guarantee?
Bayside Plumber guarantees the workmanship on the plumbing work we carry out for as long as you own your property. If a fault arises that relates to the way we completed the work, we return and rectify it at no cost to you for labour. This is our commitment to doing the job right rather than patching a problem temporarily.
What does the workmanship guarantee cover?
- The quality and correctness of the installation or repair we performed.
- Compliance of our work with the Plumbing Regulations 2018 (Victoria) and applicable Australian Standards.
- Rectification of a defect caused by our workmanship.
What does it not cover?
- Faults caused by the failure of a product or appliance itself, which are covered by the separate manufacturer warranty (see below).
- Damage caused by misuse, tampering, third party work, storms, ground movement, or normal wear and tear.
- Pre-existing issues on parts of the plumbing system that we did not work on.
- Consumable items and parts subject to a defined manufacturer warranty period.
Manufacturer product warranties
Products we supply and install, such as hot water systems, tapware, pumps and fixtures, carry their own manufacturer warranty. Warranty periods vary by brand and product. We install across all major brands including Rheem, Rinnai, Dux, Bosch and Thermann, and we will register and support any manufacturer warranty claim on your behalf where required.
Certificates of Compliance
For work that requires one under Victorian law, we issue a Certificate of Compliance on completion. Keep this with your property records, as it is your proof that the work was carried out by a licensed plumber to the required standard.
How do I make a claim?
If you believe there is a workmanship issue, contact Bayside Plumber on 0468 279 958 or email info@plumberbayside.com.au with your address and a brief description. We will arrange a time to inspect the work and, where the issue relates to our workmanship, rectify it under this guarantee.
Your consumer rights
This guarantee is provided in addition to, and does not limit, your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under Australian law.
