Booking with confidence
Refund & Cancellation Policy
How cancellations, rescheduling and refunds work at Bayside Plumber. Clear, fair terms that sit alongside your rights under the Australian Consumer Law.
- 4.8 Stars on Google
- Licensed & Insured
- Local, Not a Franchise
- $0 Call-Out Fee
We want every customer to feel confident booking with Bayside Plumber. This policy sets out how cancellations, rescheduling and refunds work. It forms part of our terms and conditions and does not limit your rights under the Australian Consumer Law.
How do cancellations and rescheduling work?
There is no call-out fee to attend your property and provide a quote for a standard booking. If you need to cancel or reschedule a booking, we ask that you let us know as early as possible on 0468 279 958 so we can offer the time to another local customer.
- Standard bookings. Cancel or reschedule at no charge. We simply ask for reasonable notice where possible.
- Booked-in works with ordered materials. Where we have already ordered parts or materials specific to your job (for example a hot water unit or relining materials), a cancellation may incur the cost of those items if they cannot be returned.
- After hours and emergency call-outs. These are dispatched immediately, so if you cancel after a plumber has been dispatched or has arrived, a call-out or attendance charge may apply. We will always tell you before any charge is incurred.
Quotes and approvals
We quote before we start. No work proceeds without your approval. If additional work is discovered once we begin (for example a blockage that turns out to be a collapsed pipe), we stop, explain the situation, and provide a revised quote for your approval before continuing.
When is payment due?
Payment is due on completion of the work unless otherwise agreed in writing. We accept Afterpay, AMEX, Visa, Mastercard and Brighte interest free payment plans (subject to approval). See our finance options.
How do refunds and workmanship claims work?
If you are not satisfied with the workmanship of a completed job, contact us within a reasonable time on 0468 279 958. We will return to inspect the work and, where the issue relates to our workmanship, rectify it at no cost to you under our lifetime labour guarantee. See our warranty and guarantee policy.
Refunds for materials are subject to the manufacturer or supplier warranty and return conditions. Where a product is faulty, we will assist you in making a claim under the relevant manufacturer warranty and the Australian Consumer Law.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under Australian law.
Contact us
Questions about a booking, cancellation or refund? Call 0468 279 958 or email info@plumberbayside.com.au.
