Privacy Policy

Last updated: 19 August 2026

Bayside Plumber (part of the Flowsafe Group), ABN 19 627 354 161, Licence No. 115677 ("we", "us", "our") is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use and store it, and your rights. By using our website https://plumberbayside.com.au/ or engaging our services, you agree to this policy.

What information do we collect?

We only collect information we reasonably need to provide our plumbing services and respond to your enquiries. This may include:

Your name
Your phone number and email address
Your suburb and service address
Details of the plumbing problem or service you require
Your preferred appointment times
Payment-related information needed to process a transaction
Correspondence between you and us

We collect this mainly through our online enquiry and booking forms, by phone, by email, and in person when we attend your property. Our enquiry form submissions are sent to service@flowsafepl.com.au for handling.

How do we use your information?

We use your personal information to:

Respond to your enquiries and provide quotes
Schedule and carry out plumbing work
Process payments and arrange finance where requested
Communicate with you about your job, including follow-up and warranty matters
Improve our services and website
Send you service-related information and, where you've agreed, occasional offers
Meet our legal, insurance and regulatory obligations

We will not use your information for a purpose unrelated to the above without your consent, unless required or permitted by law.

Do we disclose your information to third parties?

We do not sell your personal information. We may share it with trusted third parties only where necessary to deliver our services, including:

Finance providers (such as Brighte and Afterpay) where you request a payment plan
Payment processors to complete transactions
Subcontractors or suppliers involved in your job
IT, hosting and administrative service providers who support our business
Regulators, insurers or authorities where required by law

Where we share information, we take reasonable steps to ensure it is handled consistently with this policy and the APPs.

Cookies and website analytics

Our website may use cookies and similar technologies to help the site function, remember your preferences and understand how visitors use our pages (for example, through analytics tools). This helps us improve the site. You can disable cookies in your browser settings, though some features may not work as intended if you do. Full detail is in our cookie policy.

How do we store and secure your information?

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Information is stored in secure systems and access is limited to those who need it to do their job. When information is no longer required and we are not legally obliged to keep it, we take reasonable steps to destroy or de-identify it.

How can I access or correct my information?

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before releasing information.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.

Contact us

For any privacy question or request:

Email: info@plumberbayside.com.au
Phone: 0468 279 958
Business: Bayside Plumber (Flowsafe Group), ABN 19 627 354 161